At SHELN LTD, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, and protect your personal data when you interact with our website or communicate with us.

By using our website (www.sheln.co.uk), you consent to the practices described in this policy.

1. Who We Are

SHELN LTD (“we”, “us”, “our”) is a company registered in England and Wales.
Registered address: 128 City Road, London, EC1V 2NX, United Kingdom
Company number: 16528385

2. What This Policy Covers

This privacy policy explains:

• What personal data we collect
• How we use your personal data
• How we store and protect it
• Your rights regarding your data
• How we use cookies and similar technologies

This policy applies to the use of our website and any communication you have with us via our contact page.

3. Data We Collect

We may collect and process the following types of personal data:

Information you provide to us directly:

• Name
• Email address
• Phone number
• Company name
• Any other information you provide when contacting us

Information we collect automatically:

• IP address
• Browser type and version
• Time zone setting
• Location
• Operating system and platform
• Pages visited and time spent on our website
• Referring and exit pages
• We collect some of this data through the use of cookies and similar tracking technologies (see Section 9).

4. How We Use Your Data

We may use your data to:

• Respond to your enquiries or contact requests
• Provide services you request from us
• Improve our website and user experience
• Send marketing communications (with your consent)
• Meet legal and regulatory obligations

5. Legal Bases for Processing

We will only use your personal data when the law allows us to. Legal bases include:

• Your consent
• To perform a contract with you
• To comply with a legal obligation
• For our legitimate business interests

6. Sharing Your Information

We do not sell or rent your personal data. We may share your data with:

• Service providers who support our operations (e.g. hosting, analytics, email)
• Legal authorities if required by law
• Prospective buyers in the event of a business sale

We require all third parties to respect the security and confidentiality of your data.

7. Data Security

We take appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way. These measures include encryption, secure servers, and access controls.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal or accounting requirements.

9. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance user experience and collect analytics data.

What are cookies?
Cookies are small text files placed on your device to help the site provide a better user experience. They allow us to distinguish you from other users and remember your preferences.

Types of cookies we use:

Necessary cookies – Essential for the operation of our website

Analytics cookies – Help us understand how users interact with our website (e.g. Google Analytics)

Functionality cookies – Remember choices you make (e.g. language preferences)

Managing cookies:
You can control and delete cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

You can learn more about cookies and how to manage them at www.allaboutcookies.org.

10. Your Rights

Under UK data protection laws, you have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict our processing
• Withdraw your consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at:
 https://www.sheln.co.uk/contact-us/

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please check this page regularly to stay informed.

13. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please get in touch via our contact page:
 https://www.sheln.co.uk/contact-us/